Coveo (TSX: CVO), the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, announced that Docusign (NASDAQ: DOCU), the Intelligent Agreement Management company, has selected Coveo AI-Search and Coveo Relevance Generative Answering to transform its customer support experience.
With Coveo, Docusign aims to improve self-service success, streamline agent workflows, and ensure consistent, relevant answers across all support channels, helping customers and agents find the right information faster.
Docusign recognized that the Coveo AI-Relevance Platform™, honed over a decade of AI innovation, would provide the scalability, security, and intelligence required to optimize its customer support operations, drive efficiency, and improve both agent and customer experiences.
Coveo: The AI Advantage for Customer Support
Coveo’s AI-Search and generative answering capabilities help some of the world’s largest enterprises improve customer self-service, reduce support costs, and empower agents with the right knowledge at the right time. With 11 AI models powering real-time relevance, Coveo enables organizations like Docusign to:
- Bring together various content sources to deliver the most relevant content instantly to customers and agents
- Enhance case deflection and self-service success with generative answering
- Improve operational efficiency by reducing the time spent searching for information
“As customer expectations for self-service and AI-powered support continue to rise, Docusign is taking a forward-thinking approach by investing in AI relevance,” said John Grosshans, COO at Coveo. “We look forward to working alongside them to achieve their goals and deliver an exceptional support experience.”